IT Support Analyst 

The IT Specialist is responsible for providing technical support for Entyre’s internal staff. This role involves completing assigned IT projects, managing IT inventory, user life cycle management (joiner, mover, leaver), and endpoint provisioning and management. The IT Specialist will assist in troubleshooting technical issues, implementing IT policies and procedures, and participating in automation efforts related to user provisioning, access controls, and system integrations.  

Responsibilities: 

• Serve as primary onsite IT support for Boston-based employees and remote support for users across other offices and escalate complex issues to senior IT team members where appropriate. 
• Troubleshoot hardware, software, and connectivity issues across Windows and macOS endpoints, peripherals, printers, mobile devices, and SaaS applications. 
• Support conference rooms, audiovisual equipment, and live meeting needs. 
• Track, manage, and resolve incidents and service requests using the company’s ITSM platform. 
• Own employee onboarding and offboarding activities, including device provisioning and access setup as a core responsibility. 
• Prepare, deploy, configure, and troubleshoot endpoints in alignment with security and device management standards. 
• Maintain accurate inventory of laptops, peripherals, accessories and work with team lead on anticipating inventory needs and orders. 
• Collaborate with other Support Analysts and IT teams on technology rollouts and projects. 

Requirements: 

• Minimum of 2 years of experience in an IT Support, Desktop Support or Systems Admin role. 
• Strong hands-on troubleshooting experience with Windows, macOS, and Microsoft 365. 
• Experience with identity and access management concepts such as Entra ID or Active Directory. 
• Basic understanding of networking fundamentals, including DNS, DHCP, VPN, and Wi-Fi. 
• Experience with endpoint management platforms such as Microsoft Intune & Kandji/Iru is preferred. 
• Exposure to endpoint security tools such as Microsoft Defender, Sophos or similar platforms is preferred. 
• Experience with collaboration and productivity tools including Teams, Notion, and SharePoint or similar. 

Nice to Haves:  

• Direct experience in a fast-growing healthcare start-up or regulated tech start-up 
• Familiarity with Azure, Google Workspace and Google Cloud Platform 

How We Operate – Non-Negotiable: 

“Insanely Great” for Families – Delivered Now:  

• Relentlessly solve caregiver needs with excellence and speed.  

Speed is King – Ruthless Focus:  

• Eliminate distractions and execute critical objectives with urgency.  

Raise the Bar:  

• Demand A-player performance and continuous improvement from yourself and your team.  

The Speed Algorithm:  

• Question, delete, simplify, and accelerate every process. Remove bottlenecks and friction.  

Act Like Owners – Bold Bets, Fast Action:  

• Take initiative, make bold decisions, and move fast to drive results for families.